Your experience of Diagnostic Imaging

Evaluating patient experience is essential to providing and improving quality health care .

“How do we know if our services meet the needs of

our patients if we do not ask them?”

By asking, monitoring, and acting upon your feedback, we can make improvements in the areas that matter most. As well as identifying areas that need improvement, you can share your good experiences too - we learn just as much from the great stuff!

Diagnostic Imaging has different platforms for collecting feedback:

• The NHS Friends and Family Test (FFT) is designed to be a real time patient satisfaction monitoring system that is mandated by NHS England.

  The Test is centred around thinking about your recent visit. 

  It is designed to help identify what is working well in departments and what may need improvement.

  The Trust is using the supplier iWantGreatCare, an independent organisation, to collate the data and your feedback for each ward and department across all our hospitals. 

  iWantGreatCare lets patients leave meaningful feedback on their care, say thank you and help the next patient

  Your feedback is totally confidential.

  • You might be given a paper Friends and Family Test Form that you can fill in whilst visiting one of our Diagnostic Imaging departments. Once you have completed this, please post it into our Friends and Family Box (normally a white ballot box), or hand it to a member of staff.
  • If you would prefer to provide feedback online, please use this link:  To submit feedback please visit the iWantGreatCare North West Anglia NHS Foundation Trust page

  It is Important:  when filling out this form online, to select first the specific Hospital and then Diagnostic Imaging

• A Message to Matron
  • This is specifically for patients to provide feedback to our Diagnostic Imaging Matrons. You can fill in the card whilst visiting one of our Diagnostic Imaging departments and place in the Matron's Box provided.
• Diagnostic Imaging Surveys
  • More in-depth Diagnostic Imaging Surveys are sometimes undertaken to harness feedback in specialised areas of the department. These local surveys help to extract more service specific data and shape the future of Diagnostic Imaging.

Your Feedback to us is important.

Thank You.